EXCHANGE & REFUND POLICY
At PRSONA, customer satisfaction is important to us.
We always aim to deliver products that meet our standards of quality, design, and fit. If your order is not as expected, our team is here to assist.
REFUNDS
For refund requests, please contact us within 24 hours of receiving your order.
EXCHANGES
For size changes or exchange requests, please contact us within 3 days of receiving your order.
ELIGIBILITY FOR EXCHANGE OR REFUND
To be eligible, items must be:
- Unworn and unused
- In their original condition
- Returned with the original packaging
- Free from any damage caused after delivery
PRSONA reserves the right to inspect returned items before approving any exchange or refund request.
SHIPPING FEES
If the request is due to a reason not caused by PRSONA, shipping fees will be covered by the customer.
This includes:
- Size change
- Change of mind
- Personal preference
If the issue was caused by PRSONA, including:
- Wrong item received
- Manufacturing defect
- Incorrect order fulfillment
the exchange process will be handled with no additional shipping charges.
HOW TO REQUEST AN EXCHANGE OR REFUND
To start your request, contact us through our official Instagram page:
@persona.eg
Please include:
- Your order number
- Clear photos of the product
- The reason for your exchange or refund request
Our team will review your request and provide the next steps as soon as possible.
IMPORTANT NOTES
All returned items are subject to inspection before approval.
Approved refunds will be processed through the original payment method or another mutually agreed method.
This policy is subject to applicable consumer protection laws.