SHIPPING POLICY

At PRSONA, we aim to make every delivery simple, reliable, and as smooth as possible.

Please review the following shipping information before placing your order.

SHIPPING DESTINATION

PRSONA currently ships across Egypt only.

International shipping is not available at the moment.

ORDER PROCESSING

Orders are usually prepared and processed within 1–2 business days after confirmation.

Orders placed during weekends, public holidays, sale periods, or collection drops may require additional processing time.

ESTIMATED DELIVERY TIME

Once your order has been processed and shipped, delivery usually takes approximately 2–4 business days, depending on your location and courier availability.

Delivery times may occasionally be affected by:

Public holidays
High-demand periods
Courier delays
Weather or unexpected operational issues

Once the order has been handed over to the courier, certain delays may be outside PRSONA's control.

SHIPPING FEES

Shipping fees are calculated according to the delivery location and will be shown during checkout.

Any available free shipping offers or shipping promotions will be clearly displayed when applicable.

SHIPPING PARTNERS

PRSONA works with trusted local courier partners to deliver orders across Egypt safely and efficiently.

Tracking information may be provided when available.

SHIPPING INFORMATION

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please make sure your:

Address is correct
Phone number is active
Delivery details are complete

PRSONA cannot be responsible for delivery delays or additional charges resulting from incorrect or incomplete customer information.

DELIVERY ATTEMPTS

Please make sure you are available to receive your order and that the phone number provided with the order is reachable.

Failed delivery attempts caused by customer unavailability may result in additional delivery charges.

DELIVERY ISSUES

If your order arrives damaged, experiences an unusual delay, or you face any delivery-related issue, please contact us as soon as possible so our team can assist you.